Please check your email inbox or spam folders after placing an order for shipping updates from us.
We ship on Tuesdays and Wednesday's only weather permitting.
We ship live animals year round, weather permitting. While we always do our best to get orders out as quickly as possible, the safety of the animal(s) will always come first. Before placing an order, please check the current and upcoming temperatures in your area. If temperatures at the origin, destination, or along the shipping route are too hot or too cold for safe shipping, your order will be held until conditions improve. Please consider this before placing an order.
Must be 18 years old or have permission to purchase.
We will not ship until both parties agree on a shipping date.
Shipping is a flat rate of $55, regardless of the number of animals ordered. Free Shipping on orders over $299. In most cases, the actual cost to safely ship our reptiles is significantly higher. When you factor in insulated boxes, CryoPacks/heat packs, deli cups, packing materials, and travel expenses for drop-off, most shipments cost us between $60–$85. We intentionally keep our flat rate lower to help make purchasing more affordable for our customers, and we absorb any additional cost beyond the $55 fee. Our priority is ensuring your animal arrives safely and securely. We never cut corners on packaging or care.
We ship all our reptiles overnight through Reptiles Express or Morph Market Shipping, ensuring professional handling and delivery. We recommend shipping to your closest FedEx Ship Center and " Hold for Pickup". We will provide you with the closest FedEx Ship Center location. We can ship your animals directly to your home, but only if the daytime high temperature is under 80F and the low is above 40F. If above 80F then we will ship to your local FedEx Ship Center for pickup. We prioritize the safety of the animals by using insulated boxes, tamper-proof tape, and heat or cold packs as necessary with no extra charge. All our shipments are packed with a 48-hour delivery timeframe in case there is a delay. We ship within the United States, excluding Hawaii. We can ship to Alaska, send us an email for a shipping quote.
Weather Delays - Please understand that we cannot control weather delays during times of extreme heat and cold. We will not put the animal's life in danger by shipping. We want you to receive the highest quality animal. We will hold and care for the animal as we have been and ship as soon as the weather permits.
Local Pickup - If you live near Richmond/Midlothian, Virginia area we can meet for local pickup. Please email us before placing an order. All orders must be paid in full before pickup.
International Shipping - We can ship to Canada, Europe, China and South Korea. Please email us for a shipping quote.
Dubia Roaches Shipping - We ship on Tuesdays and Wednesdays. All orders placed after Wednesday at 12pm eastern will ship the next available shipping day. No shipping to Florida, Hawaii and Alaska. Shipping is a flat rate of $9.99. Our roaches come in 100g increments. All orders are given an over count to account for any casualties. We ship all our roaches with USPS Priority 2-3 days. All orders are guaranteed. If there is an issue with your order, please contact us within 2 hours of receiving your roaches and we will replace your order.
Live Arrival Guarantee
All animals shipped have a Live Arrival Guarantee. FedEx tracking will indicate when your package is ready for pickup or when it will arrive to your home. If picking up your package from your FedEx Ship Center, the animal must be picked up by end of day or Live Arrival Guarantee is void. Failure to retrieve your package from the hub on the day of arrival will result in its classification as abandoned. In such a case, the package will be returned to us, and no refunds will be issued. If having your package shipped to your home someone must be home to accept the package as soon as it arrives, or Live Arrival Guarantee is void. If we recommend not shipping because of it being too hot or too cold and you insist on wanting your animal(s) shipped the Live Arrival Guarantee is void. In the rare event your animal perishes during shipping you must Contact Us immediately or within 1 hour of the shipment being picked up from the ship center or delivered to your door. A photo of the animal time stamped will be required.
Terms and Conditions/Payment Plans
Cancellation, Changes and Refunds - If you choose to cancel or make changes to your order for any reason, a 25% cancellation fee will be deducted from your refund. This fee helps cover payment processing costs, administrative time associated with your order, and the time the animal was reserved for you and unavailable for purchase by other customers. Attempting to bypass our cancellation policy by filing a false or fraudulent payment dispute or bank claim does not waive the cancellation fee. In such cases, the order will be canceled, and any applicable refund will remain subject to the 25% cancellation fee. We also reserve the right to decline future business with customers who initiate fraudulent or knowingly inaccurate payment disputes. Once an animal has been shipped, the sale is final and no refunds will be issued.
Health Guarantee - You must contact us by sending us a message or email within one hour of receiving your animal(s) to confirm its arrival and condition. Failure to contact us within this one hour window will void the health guarantee. We offer a 7 day health guarantee on all our animals. All our animals are 100% healthy and thriving when they leave our care. If your animal exhibits any signs of poor health within the 7 days, you must contact us immediately so we can help remedy the issue. Failure to do so will void the guarantee. In the unfortunate event that your animal passes away within the 7-day health guarantee period, we will provide store credit equal to the purchase price of the animal to be used toward another animal. Shipping costs are not included and must be paid by the customer for the replacement shipment. Store credit must be used within one (1) year from the date it is issued and is non-transferable. It is your responsibility to provide proper care and husbandry. You must provide proper pictures or video of any health concern. Failure to provide this will void the health guarantee. The health guarantee does not cover injuries that occur after arrival, including those caused by other animals, improper care or handling, or any other form of physical injury. We are not responsible for any veterinary expenses. As a best practice for maintaining reptile health, we strongly recommend quarantining any new animals for at least 30 days before introducing them to your existing collection.
Gecko Tails/Kinks
Geckos may drop their tails from time to time. Most often when stressed. This is a natural occurrence and does not devalue the gecko in any way. We are not responsible if tails are dropped or kinked / wavy during shipping.
Sexing - All animals labeled as male or female have confirmed sexes. Those marked as probable or unsexed have not been confirmed. Leopard Geckos that are labeled as TSM or TSF (Temperature Sexed Male or Female) are not confirmed.
Hot Sauce - Please note that all sales are final once checkout is completed, due to the sanitary handling requirements of food products. If you wish to cancel your order, you may do so by contacting us at sales@evolverreptiles.com prior to shipping. In the event that any bottles arrive damaged during transit, we will gladly offer a replacement or a refund. Kindly email us with clear photos of the shipping label, the outer package, and the damaged items so we may promptly assist you.
Liability Disclaimer
Our hot sauces are made with carefully selected ingredients, including some of the hottest peppers available. By purchasing and/or consuming our products, you acknowledge the extreme heat level and agree to use them responsibly. Evolver Reptiles is not responsible for any adverse reactions, injuries, or misuse of this product. Keep out of reach of children and pets. Do not consume if you have a medical condition that may be affected by spicy foods. Use at your own risk.
Payment Plans
30 Day Payment Plan on Animals $299 and Over - To place an animal on hold, a 25% non-refundable deposit is required. This deposit secures the animal for 30 days, during which the remaining balance must be paid. Payments can be made at any time within the 30-day period, and the 25% deposit will be applied toward the total cost. Please note that all deposits are non-refundable as it is required to hold your order and secure the animals specifically for you. Send us an email if you would like to place an animal on hold at sales@evolverreptiles.com.
Buy Now Pay Later from PayPal allows you to divide the total cost of your purchase into smaller installments at checkout.