Shipping and Store Policies

​Please check your email inbox or spam folders after placing an order for shipping updates from us.

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We ship live animals on Tuesdays and Wednesday's only weather permitting. Dubia roaches, Red Runner roaches, fruit fly cultures and snails ship on Mondays and Tuesdays only. Orders placed after those days will be held the following week.

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We ship live animals and feeders year round, weather permitting. While we always do our best to get orders out as quickly as possible, the safety of the animal(s) will always come first. Before placing an order, please check the current and upcoming temperatures in your area. If temperatures at the origin, destination, or along the shipping route are too hot or too cold for safe shipping, your order will be held until conditions improve. Please consider this before placing an order.

 

Must be 18 years old or have permission to purchase.

 

​Shipping is a flat rate of $55 for all live animals, regardless of the number of animals ordered. Free Shipping on Orders over $1000. In most cases, the actual cost to safely ship our reptiles is significantly higher. When you factor in insulated boxes, CryoPacks/heat packs, deli cups, packing materials, and travel expenses for drop-off, most shipments cost us between $75–$85. We intentionally keep our flat rate lower to help make purchasing more affordable for our customers, and we absorb any additional cost beyond the $55 fee. Our priority is ensuring your animal arrives safely and securely. We never cut corners on packaging or care. Shipping temperatures are 40F to 80F. We ship within the United States, excluding Hawaii. We can ship to Alaska, send us an email for a shipping quote.

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Local Pickup - If you live near Richmond/Midlothian, Virginia area we can meet for local pickup. Please email us before placing an order. All orders must be paid in full before pickup.

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International Shipping - We can ship to Canada, Europe, China and South Korea. Please email us for a shipping quote. 

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Live Feeder Shipping

 

We ship all our feeders through Priority USPS Mail 3 to 5 days. We do use hot and cold packs at no extra charge to you if temperatures are too cold or too hot. In extreme temperatures we will hold off on shipping until there is a safe window as we want you to receive your feeders alive and healthy. Live arrival is guaranteed on all shipments. In the rare event that your feeders arrive DOA, please let us know within one hour of receiving them. and we will send you out another order or refund depending on what we have in stock at that time. A clear photo or video evidence must be provided. Boxes left in hot mailboxes will not be guaranteed. You can choose Hold at Post Office at checkout if you would like that option. No shipping to Alaska or Hawaii. No shipping to Florida (Dubia and Red Runner Roaches)

 

All our captive bred snails (cornu aspersum, Helix aspersa) are sold strictly as pets and for educational research. We do not sell our snails for human consumption, agricultural use, pest control or commercial breeding. Never release captive snails, eggs or unwanted offspring outdoors. Captive snails should remain securely contained and unwanted eggs or offspring should be managed responsibly.

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Live Arrival & 3 Day Health Guarantee

 

The safety of our animals is our top priority. Based on our experience shipping live animals, our Live Arrival Guarantee and 3 Day Health Guarantee apply only to orders shipped to an approved FedEx Ship Center and held for customer pickup. Having an animal held at a FedEx Ship Center minimizes the amount of time the package spends on a delivery vehicle and reduces exposure to uncontrolled temperatures, delays, and other conditions outside of our control.

 

FedEx Ship Center Pickup

When your order is shipped to an approved FedEx Ship Center for pickup:

• The animal is covered by our Live Arrival Guarantee.

• The animal is covered by our 3-Day Health Guarantee, subject to the terms of our Health Guarantee Policy.

• The package must be picked up on the day it arrives and becomes available for pickup.

• In the rare event of a DOA, we must be notified by email within one hour of the package becoming available for pickup, and clear photo/video evidence must be provided.

• Failure to pick up your package from the FedEx Ship Center on the day it arrives will void all guarantees. The package will be considered abandoned and will be returned to us. No refunds or credits will be issued for abandoned or unclaimed shipments.

 

Residential or Business Delivery

Customers may request delivery directly to a residence or business; however, choosing direct delivery means accepting the additional risks associated with the package being placed on a delivery vehicle and exposed to conditions outside of our control. Orders shipped directly to a residence or business are covered by our Live Arrival Guarantee but not a 3-Day Health Guarantee. By choosing residential or business delivery, the customer acknowledges and accepts these risks and assumes responsibility for the animal once the shipment is in their hands.

 

FedEx Delays & Mishandling

Evolver Reptiles is not responsible for delays, routing errors, mishandling, or other circumstances caused by FedEx that are outside of our control. Shipping issues resulting in injury or loss are extremely rare, and we take every reasonable precaution when preparing and shipping our animals. Requiring FedEx Ship Center pickup for our guarantees allows us to provide the safest shipping option possible while protecting the health and well-being of the animal(s).

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3 Day Health Guarantee 

You must contact us by sending us a message or email within one hour of receiving your animal(s) to confirm its arrival and condition. Failure to contact us within this one hour window will void the health guarantee. We offer a 3 day health guarantee on all our animals that are shipped to a FedEx Ship Center and held for pickup. Orders shipped directly to a residence or business are NOT covered by our 3-Day Health Guarantee. All our animals are 100% healthy and thriving when they leave our care. If your animal exhibits any signs of poor health within the 3 days, you must contact us immediately so we can help remedy the issue. Failure to do so will void the guarantee. In the unfortunate event that your animal passes away within the 3-day health guarantee period, we will provide store credit equal to the purchase price of the animal to be used toward another animal. Shipping costs are not included and must be paid by the customer for the replacement shipment. Store credit must be used within one (1) year from the date it is issued and is non-transferable. It is your responsibility to provide proper care and husbandry. You must provide proper pictures or video of any health concern. Failure to provide this will void the health guarantee. The health guarantee does not cover injuries that occur after arrival, including those caused by other animals, improper care or handling, or any other form of physical injury. We are not responsible for any veterinary expenses. As a best practice for maintaining reptile health, we strongly recommend quarantining any new animals for at least 30 days before introducing them to your existing collection.

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​​Cancellation, Changes and Refunds​​

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 If you choose to cancel or make changes to your order for any reason, a 25% cancellation fee will be deducted from your refund. This fee helps cover payment processing costs, administrative time associated with your order, and the time the animal was reserved for you and unavailable for purchase by other customers. Attempting to bypass our cancellation policy by filing a false or fraudulent payment dispute or bank claim does not waive the cancellation fee. In such cases, the order will be canceled, and any applicable refund will remain subject to the 25% cancellation fee. We also reserve the right to decline future business with customers who initiate fraudulent or knowingly inaccurate payment disputes. Once an animal has been shipped, the sale is final and no refunds will be issued.

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​​Gecko Tails/Kinks

Geckos may drop their tails from time to time. Most often when stressed. This is a natural occurrence and does not devalue the gecko in any way. We are not responsible if tails are dropped or kinked / wavy during shipping.

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Sexing - All animals labeled as male or female have confirmed sexes. Those marked as probable or unsexed have not been confirmed. Leopard Geckos that are labeled as TSM or TSF (Temperature Sexed Male or Female) are not confirmed.

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Hot Sauce - Please note that all sales are final once checkout is completed, due to the sanitary handling requirements of food products. If you wish to cancel your order, you may do so by contacting us at sales@evolverreptiles.com prior to shipping. In the event that any bottles arrive damaged during transit, we will gladly offer a replacement or a refund. Kindly email us with clear photos of the shipping label, the outer package, and the damaged items so we may promptly assist you.

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Liability Disclaimer

Our hot sauces are made with carefully selected ingredients, including some of the hottest peppers available. By purchasing and/or consuming our products, you acknowledge the extreme heat level and agree to use them responsibly. Evolver Reptiles is not responsible for any adverse reactions, injuries, or misuse of this product. Keep out of reach of children and pets. Do not consume if you have a medical condition that may be affected by spicy foods. Use at your own risk.

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Payment Plans

30 Day Payment Plan on Animals $299 and Over - To place an animal on hold, a 25% non-refundable deposit is required. This deposit secures the animal for 30 days, during which the remaining balance must be paid. Payments can be made at any time within the 30-day period, and the 25% deposit will be applied toward the total cost. Please note that all deposits are non-refundable as it is required to hold your order and secure the animals specifically for you. Send us an email if you would like to place an animal on hold at sales@evolverreptiles.com.

Buy Now Pay Later from PayPal allows you to divide the total cost of your purchase into smaller installments at checkout. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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