Must be 18 years old to purchase. If you are under 18 must have a legal guardian to purchase.
Please do not place an order if you are not 100% sure you can commit to purchasing the animal(s) or don't want to wait for shipping weather.
Holiday Shipping - We are shipping the week of December 4th. As long as your temperatures are in our temperature range we can ship out. Shipping will be closed the weeks of December 18th through January 8th for the Christmas and New Years holiday as it would be too busy to ship out. All orders placed within that time will be held until the following week. If you placed an order with us and your morning temperatures are under 40F we will hold and care for your animal(s) until we have a safe shipping window.
Flat Rate Overnight Shipping is $49. Free shipping on orders over $999. All our reptiles are professionally shipped Priority Overnight through Reptiles Express. We recommend shipping to your closest Fed Ex hub and " Hold for Pickup". We will provide you with the closest FedEx Ship Center address. If you choose to have your animals shipped to your home, there will be no Live Arrival or Health Guarantee. We ship with insulated boxes, tamper proof tape and use heat and cold packs as needed and all our packages are shipped for 48 hrs. Shipping temps are between 40F to 90F. All our packages go through the Memphis hub overnight. If the temperatures are in the 30s overnight and in the morning we will wait for warmer temperatures to ship. We ship within the United States, excluding Hawaii. We can ship to Alaska however there is limited FedEx service. We can ship to the following cities: Anchorage, Fairbanks, Eagle River, Chugiak, Kenai, Soldotna and Homer. Shipping to any of these cities will be a flat rate of $89 only to your FedEx Hub for pickup. We are only shipping Tuesdays and Wednesday's weather permitting. We will hold and care for your animal as we have been until weather permits. We will not ship until both parties agree on a shipping date.
Local Pickup - If you live near the Richmond Virginia area we can meet for local pickup. Please email us before placing an order.
Dubia Roaches Shipping - We ship on Tuesdays and Wednesdays. All orders placed after Wednesday at 12pm eastern will ship the next available shipping day. No shipping to Florida, Hawaii and Alaska. Shipping is a flat rate of $7.99. Our roaches come in 100g increments. All orders are given an over count to account for any casualties. We ship all our roaches with USPS Priority 2-3 days. We do recommend "Hold for Pickup" at your local post office if your temps are going to be over 90F and under 40F. Hot and cold packs will be provided if needed.
All orders are guaranteed. If there is an issue with your order, please contact us within 2 hours of receiving your roaches and we will replace your order.
International Shipping - We can ship all non-Cites animals to Canada (Crested Geckos, Chahoua geckos and Blue Tongue Skinks). Total Cost is $400. We will only ship your animals when there is a group shipment scheduled by Reptiles Express. We will hold and care for your animal(s) until weather permits. We ship to Reptiles Express in GA they do the inspection with USFW and then they ship it to their partner in Toronto who then ships to you. We do not ship to other countries, but you may purchase through our website, and we can ship your animal(s) to a third-party service that will export them for you. However, we do not offer our Live Arrival Guarantee or 7 Day Health Guarantee on international shipments. Email us regarding international shipments before purchasing.
WEATHER DELAYS - Please understand that we cannot control weather delays during times of extreme heat and cold. We will not put the animal's life in danger by shipping. We want you to receive the highest quality animal. We will hold and care for the animal as we have been and ship as soon as the weather permits.
LIVE ARRIVAL GUARANTEE
All animals shipped to a Fedex Hub have a Live Arrival Guarantee. FedEx tracking will indicate when animal is ready for pickup. The animal must be picked up within four hours of this notification or Live Arrival Guarantee is void. If your shipment is D.O.A. you must Contact Us immediately or within 1 hour of the shipment being picked up from the hub. A photo of the animal time stamped will be required. If you choose to have your animals shipped to your home, there will be no Live arrival or health guarantee. All live animal purchases are final.
REFUNDS - We want you to receive your animal(s) as quickly as possible. However, we prioritize the animal's well-being first. If you don't agree please do not place an order. Any refunds given for shipping delays due to weather or you want to cancel your order will be charged a $50 refund fee. If you purchase an animal and want to change your order, there will be a $50 fee. Once the animal is shipped there will be no refund.
We offer a 7-day health guarantee on every animal that is shipped to the hub. All our animals are 100% healthy and thriving. If your animal exhibits any signs of poor health within the 7 days, you must Contact Us immediately so we can help remedy the issue. Failure to do so will void the guarantee. It is the customers responsibility to provide a proper habitat, diet, temperature and humidity. Failure to provide this will void the health guarantee.
Geckos will drop their tails from time to time. Most often when stressed. This is a natural occurrence and does not devalue the gecko in any way. We are not responsible if tails are dropped or kinked / wavy during shipping.
All Geckos are considered UNSEXED unless they are confirmed as Male or Female in their description.
30/60 DAY PAYMENT PLAN ON ANIMALS OVER $299
We will hold your animal for a $99 non-refundable deposit for 30 days or $199 non-refundable deposit for 60 days. We will hold your animal for 30 or 60 days, at which time full payment is due. If payment is not made in full within 30 or 60 days, we will put the animal back up for sale and you forfeit your deposit. Under no circumstances are deposits refundable. Animals will not be shipped until paid in full. We will send you an invoice of $99 for 30 days or $199 for 60 days as the down payment towards the balance. Once you accept the invoice, we will mark the animal as sold. Please email us at email@example.com or chat with us down below if you would like to set up a payment plan.